24/7 Field Service Engineer Hotline: +1-800-000-0000UDI Look-up · GPO Contracts: Premier · Vizient · HealthTrust
Service & Support

Service & Support You Can Run a Hospital On

Sunrise Medical supports Consumables & Infection Control Products programs with a practical service model for clinical operations, infection prevention, supply chain, and biomedical engineering teams. The goal is not only to answer a purchase request, but to keep documentation, training, acceptance, and escalation paths visible throughout the life of the program.

Installation & IQ/OQ/PQ

Site readiness, product intake, lot controls, and acceptance records are organized so procurement and clinical users can confirm what is ready before first use.

Preventive Maintenance

Reusable tools, support accessories, and controlled storage programs are reviewed against documented schedules, IFU requirements, and local audit expectations.

Field Service & Repair

Escalation requests are routed by urgency, care setting, and product family, with documented follow-up for replacement stock, training refreshers, and issue closure.

Five-step process

From site assessment to end-of-life records

  1. 01 Site Assessment

    Care setting, storage, volume, sterilization workflow, PPE use, and reorder cadence are mapped before the quote is finalized.

  2. 02 Install & IQ/OQ/PQ

    Acceptance criteria, release checks, and user responsibility are documented with the same rigor expected in regulated medical environments.

  3. 03 Clinical Training

    Superuser guidance, infection prevention notes, and quick-reference instructions help departments standardize use without adding administrative drag.

  4. 04 PM & Replenishment

    Sunrise Medical aligns preventive checks, replacement triggers, and supply planning so teams can avoid emergency substitutions.

  5. 05 Decommissioning

    End-of-life handling covers traceability, disposal documentation, and transition planning for new product families.

99.5%Target support continuity
24hPriority response window
UDITraceability review
1:80Program support ratio
Service audit

Run a support review before the next sourcing cycle.

Share the facility type, current usage pattern, stockout risk, and documentation requirements. Sunrise Medical will return a structured path covering acceptance, training, replenishment, and escalation.